FAQ'S
Welcome to our FAQ page! Below you’ll find answers to some of the most commonly asked questions. If you don’t find what you’re looking for, feel free to contact us directly.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package directly on the carrier’s website.
How long will it take to receive my order?
Orders are processed within 1-3 business days, and delivery typically takes 4-7 business days depending on your location. The total delivery time is usually between 5-10 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States.
Can I change or cancel my order after it’s been placed?
If your order hasn’t been processed or shipped yet, we can make changes or cancel it. Please contact us as soon as possible at support@vestizio.shop or call us at +1 313 639 9690.
Once your order has been shipped, it cannot be canceled, but you can initiate a return once you receive your items.
How can I return or exchange an item?
We accept returns within 30 days of delivery for eligible items. To initiate a return, please contact our customer service team at support@vestizio.shop. We’ll guide you through the process and provide you with a prepaid return label for free returns within the U.S.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at support@vestizio.shop. We will assist you with a return or replacement and cover all return shipping costs.
Do you ship internationally?
At this time, we only ship to the United States. We are working on expanding to international shipping in the future.
How do I contact customer service?
You can reach us by email at support@vestizio.shop, or by phone at +1 313 639 9690. Our customer service team is available Monday to Friday, from 08:00 am to 06:00 pm (EST).
Can I change my shipping address after placing an order?
If your order has not been shipped yet, we can update the shipping address. Please contact us immediately with your new address at support@vestizio.shop.
We hope this FAQ page helps answer your questions! If you need further assistance, don’t hesitate to reach out to our customer support team.